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Louwman Customer Services

About Louwman Customer Services

The Louwman Customer Services team takes care of all customer questions and complaints that come in at the importer’s level for Toyota, Lexus and Suzuki. Louwman Customer Services (LCS) is Louwman Group’s in-house contact centre. The goal: supporting all Louwman Group automotive companies and dealers of Louwman brands in maintaining customer relationships. After all, a brand and dealer organisation is itself the best party for building warm relationships with customers.

Passion for the brand

At LCS, they believe in personal and bespoke provision of services. In long-term relationships and optimal cooperation. That’s why “maximising customer smiles” is kept in mind for all activities. This starts with colleagues with the right DNA who view customer contact as top sport. People who can listen well and who know how to turn every contact into a positive experience. It’s essential here that employees exude pride, passion and experience for our brands. And that they show genuine interest. By going that extra mile, we invest in ambassadors.

At Louwman Customer Services, maximising customer smiles is paramount.

Every contact counts

Customers can reach LCS via all possible channels: telephone, e-mail, handwritten letters, Facebook, Twitter or WhatsApp. And the questions can be about anything: from product specifications to maintenance packages, from connectivity to product liability. The goal in all cases is to help customers in the best possible way, and to reinforce their choice of our brand. This way we remain the favourite providers – and a leader in mobility.

Location

Bergschot 69-3, Breda

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“Being where your customer is – that's our number one priority.”

— Raymond Caenen, General Manager of Louwman Customer Services

Consumers increasingly buy their cars online. These days, you want to buy your car just as easily as you buy a new mobile phone. Via laptop, tablet or smartphone.

Vacancies

Consumers increasingly buy their cars online. These days, you want to buy your car just as easily as you buy a new mobile phone. Via laptop, tablet or smartphone.

Vacancies